Terms of service

Last Updated: September 30, 2025

Overview
Welcome to The Poké Store! “We,” “us,” and “our” refer to The Poké Store. We operate this online store and website, providing curated products and services (the “Services”) through Shopify. By accessing or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.

1. Access and Account

  • You must be at least 18 years old or the age of majority in your jurisdiction.
  • You are responsible for all account activity and must provide accurate, current information.
  • Account credentials are personal and may not be transferred, sold, or shared.

2. Our Products

  • Product images and descriptions are for reference; colours and appearance may vary.
  • All product information may change without notice.
  • We may limit quantities or discontinue products at any time.

3. Orders

  • Placing an order is an offer to purchase; we may accept or decline at our discretion.
  • Orders are only confirmed once payment is processed and you receive confirmation.
  • Cancellation may not be possible after order acceptance.
  • Purchases are for personal use, not resale.
  • Returns and exchanges follow our Return and Refund Policy.

4. Prices and Billing

  • Prices, discounts, and promotions may change without notice.
  • Taxes, shipping, and handling may apply unless stated.
  • You agree to provide accurate payment information and pay all charges.

5. Shipping and Delivery

  • We currently ship within the UK using Royal Mail Tracked services.
  • Delivery times are estimates; we are not liable for delays caused by carriers or external events.
  • Title and risk pass to you once items are handed to the carrier.

6. Intellectual Property

  • All content, including text, images, logos, and design, is owned by The Poké Store or its licensors.
  • Personal, non-commercial use only; reproduction or distribution requires prior written consent.
  • Trademarks may not be used without permission.

7. Third-Party Tools and Links

  • Optional tools from third parties are provided “as is” without warranties.
  • We are not responsible for third-party websites or transactions.

8. Relationship with Shopify

  • Shopify powers the store, but all purchases are with The Poké Store.
  • Shopify is not responsible for transactions, products, or services purchased from us.

9. Privacy

Personal information is governed by our Privacy Policy and may be shared with Shopify or partners to provide Services.

10. Feedback

  • By submitting feedback, you grant us a royalty-free license to use it commercially.
  • You warrant ownership of the feedback and compliance with these Terms.

11. Errors and Omissions

We may correct product, pricing, or order information errors at any time.

12. Prohibited Uses

You may not:

  • Use the Services for unlawful purposes, harassment, or intellectual property violations.
  • Transmit viruses or spam, or interfere with site security.
  • Attempt to gain unauthorized access to accounts or systems.

13. Termination

  • We may suspend or terminate your access at our discretion.
  • Certain provisions, like Intellectual Property, Limitation of Liability, and Governing Law, survive termination.

14. Disclaimers

  • Services and products are provided “as is” without warranties.
  • We do not guarantee uninterrupted, timely, or error-free service.

15. Limitation of Liability

To the fullest extent allowed by law, we are not liable for direct or indirect damages arising from your use of the Services or products.

16. Indemnification

You agree to indemnify The Poké Store, Shopify, and affiliates from claims, damages, or expenses arising from your actions or breaches of these Terms.

17. Severability

Invalid or unenforceable provisions do not affect the validity of the remaining Terms.

18. Waiver and Entire Agreement

  • Failure to enforce any provision does not waive rights.
  • These Terms and referenced policies constitute the entire agreement.

19. Assignment

You may not assign these Terms without consent; we may assign them freely.

20. Governing Law

Governed by UK law. Parties consent to jurisdiction in the courts of our principal place of business.

21. Changes to Terms

We may update these Terms at any time. Continued use of our Services constitutes acceptance of changes.

22. Contact

Questions about these Terms can be sent to:

The Poké Store

Registered Address: 167-169 Great Portland Street, London, W1W 5PF, United Kingdom

E-mail: contact@thepokestore.co.uk

Contact form: Click here

Customer Service: Core hours are Monday to Friday, 10:00 am – 6:00 pm