Passionate Pokémon Collectors, Based in the UK
We’re a small, UK-based Pokémon card shop run by lifelong collectors. From opening packs as kids to collecting today, our excitement hasn’t changed. We bring Japanese, Korean and Chinese Pokémon cards to collectors across the UK.
What We Offer
Shop Japanese, Chinese and Korean Pokémon TCG releases, including booster packs, booster boxes and collector boxes. We offer authentic Pokémon cards at competitive UK prices, with Japanese print quality, Chinese-exclusive cards and great-value Korean booster boxes.
Introducing Poké Club – Monthly Pokémon Packs
Join Poké Club, our Pokémon TCG membership, for monthly Pokémon booster packs, member-only prices and extra Poké Points on every order. Explore Poké Club membership and benefits.
What Matters to Us
We want to make collecting Pokémon cards good value, without compromising on quality. Alongside Japanese, Chinese and Korean releases, we create original products of our own. We’re a small UK business, and building a community of collectors matters to us just as much as selling cards.
Customer information
Company Information
The Poké Store
Registered Address: 25 Town Square, Stevenage, England, SG1 1BP
E-mail: contact@thepokestore.co.uk
Company No.: 16363864
VAT Registration No.: GB491852755
Contact form: Click here
For enquiries, you can use any of the contact details provided or the chatbox.
Shipping Policy
We currently ship within the UK only using Royal Mail.
Delivery Options:
- Royal Mail 48 Tracked: £3.50 under £30, free on orders £30+
- Royal Mail 24 Tracked: £4.50 under £30, £2.00 on orders between £30 and £99.99, free on orders £100+
We endeavour to fulfil orders placed before 1:00 p.m. (UK time) on the same working day. High order volumes or circumstances beyond our control may occasionally cause delays.
Orders placed after 1:00 p.m., or on weekends and public holidays, will be fulfilled the next working day.
Delivery estimates are provided by Royal Mail and are not guaranteed. Typical delivery time:
- Royal Mail 48 Tracked: 2–3 working days after dispatch.
- Royal Mail 24 Tracked: 1–2 working days after dispatch.
We are not liable for delays caused by Royal Mail or events outside our control (postal disruptions, severe weather, strikes, etc.).
For more information, please read our Shipping Policy.
Hours of Service
You can browse and place orders anytime, as our store operates 24/7. Our team aims to respond to all customer queries on the same business day, to ensure you get help as quickly as possible.
Items In-Stock & Preorders
Once you place an order, you’ll receive a confirmation email. In-stock items are usually dispatched within 1 business day.
Pre-order items are shipped on or shortly after their official release date.
Return Policy
Orders can be returned within 14 days of delivery. Items must be in their original condition—opened or used products cannot be returned.
To start a return, email contact@thepokestore.co.uk with your order number, reason for return, and any supporting photos if applicable.
Our team will review your request and provide a return authorisation with detailed instructions.
Safely package the item, including all original packaging. Return shipping costs are covered by the customer unless the item is defective or incorrect.
Do not send items back before receiving authorisation, as unapproved returns may be rejected.
For more information, please read our Return and Refund Policy.
Cancellation Policy
Orders can be cancelled within 2 hours of placing the order or up until fulfilment, whichever is longer, by contacting customer service.
If the order has already shipped, please follow our Return and Refund Policy.