Passionate Pokémon Collectors, Based in the UK
We’re a small, UK-based team of lifelong Pokémon enthusiasts. From opening packs as kids to hunting for rare cards today, our love for Pokémon drives everything we do. We’re here to share that passion with fellow collectors and fans around the world.
Japanese Booster Boxes & Rare Cards
Our specialty is Japanese booster boxes, curated to offer rare and sought-after Pokémon cards. Whether you’re a seasoned TCG collector or just starting your collection, we aim to have something for every Trainer.
Introducing The Poké Club – Monthly Pokémon Packs
Coming soon: The Poké Club, our special subscription service! Members will receive monthly Pokémon packs, enjoy lower prices, and gain early access to limited products. It’s the perfect way to grow your collection and stay connected to the Pokémon TCG community.
A Personal Touch for Every Collector
As a small business, we pride ourselves on delivering a personal, friendly experience. Whether you’re hunting elusive booster packs, browsing single cards, or exploring TCGs for the first time, we’re here to make your Pokémon journey fun, memorable, and exciting. ⚡
Customer information
Company Information 🏢
The Poké Store
Registered Address: 167-169 Great Portland Street, London, W1W 5PF, England, United Kingdom
E-mail: contact@thepokestore.co.uk
Company No.: 16363864
VAT Registration No.: GB491852755
Contact form: Click here
Customer Service: Core hours are Monday to Friday, 10:00 am – 6:00 pm
For enquiries, you can use any of the contact details provided or the chatbox 💬.
Shipping Policy 🚚
We currently ship within the UK only using Royal Mail.
Delivery Options:
- Royal Mail 48 Tracked: £3.99 under £50, free on orders £50+
- Royal Mail 24 Tracked: £4.99 under £50, £1.99 on orders between £50 and £99.99, free on orders £100+
Orders placed before 2:00pm (UK time) on business days are shipped the same day. Orders placed after 2:00pm, or on weekends and public holidays, will be shipped the next working day.
Delivery estimates are provided by Royal Mail and are not guaranteed. Typical delivery time:
- Royal Mail 48 Tracked: 2–3 working days after dispatch.
- Royal Mail 24 Tracked: 1–2 working days after dispatch.
We are not liable for delays caused by Royal Mail or events outside our control (postal disruptions, severe weather, strikes, etc.).
Title and risk pass to you once the products are handed over to Royal Mail.
For more information, please read our Shipping Policy.
Hours of Service ⏰
You can browse and place orders anytime, as our store operates 24/7. Our team aims to respond to all customer queries on the same business day, with core support hours from Monday to Friday, 10:00 am – 6:00 pm, to ensure you get help as quickly as possible.
Items In-Stock & Preorders 📦
Once you place an order, you’ll receive a confirmation email. In-stock items are usually dispatched within 1 business day.
Pre-order items are shipped on or shortly after their official release date.
Return Policy 🔄
Orders can be returned within 14 days of delivery. Items must be in their original condition—opened or used products cannot be returned.
To start a return, email contact@thepokestore.co.uk with your order number, reason for return, and any supporting photos if applicable.
Our team will review your request and provide a return authorisation with detailed instructions.
Safely package the item, including all original packaging.
Use a reliable shipping service with tracking. Return shipping costs are covered by the customer unless the item is defective or incorrect.
Do not send items back before receiving authorisation, as unapproved returns may be rejected.
For more information, please read our Return and Refund Policy.
Cancellation Policy ❌
Orders can be cancelled within 1 hour of purchase by contacting customer service.
If the order has already shipped, please follow our Return and Refund Policy.