Cancellation policy
Last Updated: February 21, 2026
Thank you for shopping with us at The Poké Store. Our Cancellation Policy is designed to provide a clear and straightforward process for managing order changes. Please review the guidelines below to understand how cancellations work for in-stock items, pre-orders, and subscriptions, including timelines, potential fees, and next steps.
1. In-Stock Items
- Orders for items currently in stock can be cancelled within 2 hours of placing the order or up until fulfilment, whichever is longer.
- Cancellations requested after fulfilment but before shipment may still be processed.
- Once an order has shipped, cancellations are no longer possible and must instead follow our returns process.
- Cancellations outside of the standard window may incur a fee equal to the third-party processing fee charged by our payment processor.
2. Pre-Order Items
- Pre-ordered items follow the same cancellation policy as in-stock items — they can be cancelled up until fulfilment.
3. Poké Club Membership
- Your Poké Club membership includes repeat deliveries. Payment details are securely stored, and you will be charged for each scheduled delivery.
- Subscriptions auto-renew at the end of each term. To prevent renewal, you must cancel your subscription before the next billing cycle.
- You may cancel your subscription at any time. However, if a payment for renewal has already been processed, that payment cannot be cancelled, and your cancellation will take effect starting with the next billing cycle.
For more information on returns and refunds, please see our Return and Refund Policy.