Yes, all of our Pokémon cards are 100% authentic, sourced directly from official suppliers or verified secondary markets.

All sealed products are new. Single cards are technically pre-owned but are only sold in mint or near-mint condition.

Once your order ships, you’ll receive a tracking number via email. You can also track your order directly here on our website.

Orders placed before 2:00pm (UK time) on business days are shipped the same day. Orders placed after 2:00pm, or on weekends and public holidays, will be shipped the next working day.

Delivery estimates are provided by Royal Mail and are not guaranteed. Typical delivery time:

• Royal Mail 48 Tracked: 2–3 working days after dispatch.
• Royal Mail 24 Tracked: 1–2 working days after dispatch.

We are not liable for delays caused by Royal Mail or events outside our control (postal disruptions, severe weather, strikes, etc.).

For more information, please read our Shipping Policy.

Orders can be returned within 14 days of delivery. Items must be in their original condition—opened or used products cannot be returned.

To start a return, email contact@thepokestore.co.uk with your order number, reason for return, and any supporting photos if applicable.

Our team will review your request and provide a return authorisation with detailed instructions.

Safely package the item, including all original packaging.

Use a reliable shipping service with tracking. Return shipping costs are covered by the customer unless the item is defective or incorrect.

Do not send items back before receiving authorisation, as unapproved returns may be rejected.

For more information, please read our Return and Refund Policy.

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay & Klarna. All payments are processed securely.

Our customer service core hours are Monday to Friday, 10:00 am – 6:00 pm. You can reach us by email at contact@thepokestore.co.uk, via the Contact Form or the chatbox.