No, at the moment we operate fully as an e-commerce business and do not have a physical store. Our registered address is for correspondence purposes only.

Yes! All of our products are sealed. The only exceptions are items that do not come shrink-wrapped from the factory (this can sometimes apply to special collection boxes, but never to booster boxes).

Once your order ships, you’ll receive a tracking number via email. You can also track your order directly by logging into your account or using the chat function.

Orders placed before 1:00 pm (UK time) on business days are usually shipped the same day. Occasionally, high order volumes or factors beyond our control may cause a slight delay.

Orders placed after 1:00 pm, or on weekends and public holidays, will be shipped the next working day.

Delivery estimates are provided by Royal Mail and are not guaranteed. Typical delivery time:

• Royal Mail 48 Tracked: 2–3 working days after dispatch.
• Royal Mail 24 Tracked: 1–2 working days after dispatch.

We are not liable for delays caused by Royal Mail or events outside our control (postal disruptions, severe weather, strikes, etc.).

For more information, please read our Shipping Policy.

Poké Points is our loyalty program – and it’s super simple!

You earn 10 Poké Points for every £1 spent, which means you effectively get £1 back for every £100. If you’re a Poké Club member, you earn up to 2.5x points, giving you £1 back for every £40 spent.

You can also earn 500 points for every review you leave, plus an extra 500 points if your review includes a photo of the product.

It’s our way of saying thank you for being part of the Pokémon community!

Poké Club is the ultimate monthly membership for Pokémon card collectors who love opening authentic Japanese Pokémon booster packs.

From the Silver tier and above, you'll receive a monthly Pokémon mystery box packed with hand-picked Japanese booster packs, delivered straight to your door every month. Every mystery box also includes our exclusive seeded chase packs, giving you the chance to pull exciting hits while discovering new sets and growing your collection.

As a Poké Club member, you'll unlock exclusive members-only pricing across our entire store, earn up to 2.5× Poké Points on every purchase, and enjoy a growing range of collector-exclusive perks.

Poké Club is a membership that renews every month, with the flexibility to cancel anytime - no long-term commitment required.

Your first membership payment is taken when you join. For Silver, Gold and Platinum members, your first Pokémon mystery box is dispatched shortly afterwards.

After that, all memberships automatically renew on the 25th of each month, with monthly mystery boxes dispatched soon after. This allows every member to receive the same monthly pack selection, new releases, and seeded chase pack opportunities.

Bronze memberships follow the same renewal schedule. As no physical mystery box is included, your first or second payment may be prorated if your initial membership period is shorter than a full month.

You can upgrade, downgrade, or cancel your membership at any time directly from your account profile, giving you complete flexibility with no long-term commitment.

You can upgrade, downgrade, or cancel your membership at any time directly from your account profile, giving you complete flexibility with no long-term commitment.

Orders can be returned within 14 days of delivery. Items must be in their original condition—opened or used products cannot be returned.

To start a return, email contact@thepokestore.co.uk with your order number, reason for return, and any supporting photos if applicable.

Our team will review your request and provide a return authorisation with detailed instructions.

Safely package the item, including all original packaging. Return shipping costs are covered by the customer unless the item is defective or incorrect.

Do not send items back before receiving authorisation, as unapproved returns may be rejected.

For more information, please read our Return and Refund Policy.

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay & Klarna. All payments are processed securely.

You can reach us by email at contact@thepokestore.co.uk, via the Contact Form or the chatbox.

Yes, all of our Pokémon cards are 100% authentic, sourced directly from official suppliers or verified secondary markets.