Once your order ships, you’ll receive a tracking number via email. You can also track your order directly after you log into your account.

Orders placed before 2:00 p.m. (UK time) on business days are typically shipped the same day. However, we reserve the right to dispatch items up to one business day later (unless otherwise specified). Orders placed after 2:00 p.m., or on weekends and public holidays, will be shipped the next working day.

Delivery estimates are provided by Royal Mail and are not guaranteed. Typical delivery time:

• Royal Mail 48 Tracked: 2–3 working days after dispatch.
• Royal Mail 24 Tracked: 1–2 working days after dispatch.

We are not liable for delays caused by Royal Mail or events outside our control (postal disruptions, severe weather, strikes, etc.).

For more information, please read our Shipping Policy.

Poké Points is our new loyalty program — and it’s super simple! You earn 10 Poké Points for every £1 spent, which means you effectively get £1 back for every £100.

Poké Club members earn double points, giving you £1 back for every £50 spent!

The Poké Club is our newest membership service. For £49.99 a month, you’ll receive a selection of Japanese booster packs, along with additional perks listed on this page.

The payment for your first purchase is taken immediately, and your first shipment is sent right away. The membership then renews monthly around the 25th, with subsequent shipments arriving around the 30th of each month.

You can cancel your membership at any time before renewal and still enjoy your perks until the end of that billing period. Please note that once a membership has renewed, a refund is no longer possible.

Orders can be returned within 14 days of delivery. Items must be in their original condition—opened or used products cannot be returned.

To start a return, email contact@thepokestore.co.uk with your order number, reason for return, and any supporting photos if applicable.

Our team will review your request and provide a return authorisation with detailed instructions.

Safely package the item, including all original packaging.

Use a reliable shipping service with tracking. Return shipping costs are covered by the customer unless the item is defective or incorrect.

Do not send items back before receiving authorisation, as unapproved returns may be rejected.

For more information, please read our Return and Refund Policy.

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay & Klarna. All payments are processed securely.

Our customer service core hours are Monday to Friday, 10:00 am – 6:00 pm. You can reach us by email at contact@thepokestore.co.uk, via the Contact Form or the chatbox.

Yes, all of our Pokémon cards are 100% authentic, sourced directly from official suppliers or verified secondary markets.

All sealed products are new. Single cards are technically pre-owned but are only sold in mint or near-mint condition.